Cancellation Policy

1. Policy Overview

This Cancellation Policy applies to orders placed through the Babyluvintage online store for furniture, home furnishings, and related accessories. It explains when an order may be canceled, how to submit a cancellation request, and how cancellations are handled depending on the shipping status of the order.

2. Cancellation Period

Customers may request to cancel an order within 24 hours after the order is placed, provided that the order has not been shipped. A cancellation request must be submitted within this 24-hour period for the order to qualify for direct cancellation under this policy.

3. Orders Not Yet Shipped

If an order has not been shipped and the cancellation request is received within 24 hours of the order being placed, Babyluvintage will process the cancellation request. Once the cancellation is confirmed, the applicable payment amount will be refunded to the original payment method used for the purchase.

4. Orders Already Shipped

Once an order has been shipped, it can no longer be canceled directly through the cancellation process. Customers who no longer wish to keep a shipped order should receive the package and then submit a return request in accordance with the applicable Return Policy. The return eligibility, return procedure, and refund conditions will be determined under that policy.

5. How to Submit a Cancellation Request

To request a cancellation, customers should contact Babyluvintage by email at info@babyluvintage.com. The cancellation request should include the customer's name, order number, email address used for the purchase, and a clear statement that the customer wants to cancel the order.

6. Cancellation Request Review

After receiving a cancellation request, our customer service team will review the order information and check the current fulfillment and shipping status. This review determines whether the order is still eligible for direct cancellation. Customers should submit cancellation requests as soon as possible because an order may move into processing or shipping after the order is placed.

7. Cancellation Confirmation

If the order meets the cancellation requirements, Babyluvintage will confirm the cancellation by email. Customers should retain the cancellation confirmation for their records. If the order has already been shipped before the cancellation request can be processed, the customer will be notified that the order must instead be handled under the applicable Return Policy.

8. Refund for Approved Cancellations

For an approved cancellation of an order that has not been shipped, the applicable amount paid for the canceled order will be refunded to the original payment method. The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

9. Cancellation After the 24-Hour Period

Cancellation requests submitted more than 24 hours after the order was placed are not automatically eligible for direct cancellation. If the order has not yet shipped, customers may still contact us to ask whether cancellation is possible. Cancellation depends on the current status of the order and whether fulfillment or shipping activities have already begun.

10. Cancellation During Order Processing

An order may enter fulfillment, packaging, or shipping preparation after it is placed. Because these activities can begin before shipment, customers should not assume that an order can be canceled after the 24-hour cancellation period. We will review the actual order status when a cancellation request is received.

11. Orders That Cannot Be Canceled Directly

Orders that have already been shipped cannot be canceled through this policy. Customers should accept delivery and, if they wish to return the product, follow the requirements and procedures stated in the applicable Return Policy. Customers should not refuse delivery solely to request a cancellation unless specifically instructed by Babyluvintage.

12. Contact Information

For cancellation requests or questions regarding an order, please contact BABYLU VINTAGE LLC:

  • Company Name: BABYLU VINTAGE LLC

  • Address: 7235 BISCAYNE BOULEVARD, MIAMI, FL 33138, USA

  • EIN: 87-2168885

  • Phone: +1 (813) 531-1573

  • Email: info@babyluvintage.com

  • Business Hours: Monday to Friday, 8:00 AM to 6:00 PM Eastern Time (USA)

Please contact us by email for cancellation requests. We will respond to your inquiry within 24 hours during our regular business hours.